- What can be included in the scope?
- Module and workflow scope, data and integration mapping, role-based controls, reconciliation checks, and a phased rollout plan.
- What affects the cost?
- Workflow complexity, user roles, integrations, data migration, security requirements, and ongoing support shape the estimate. Separate the first release from later features and identify third-party costs in the proposal.
- How will we agree a realistic timeline?
- Agree a first release, dependencies, review checkpoints, testing, and rollout before setting a delivery date. Access to existing systems and timely decisions affect the schedule; additional features change the scope.
- What should we agree about ownership and handover?
- Confirm source-code access, IP terms, third-party licences, deployment accounts, documentation, and responsibility for maintenance in the agreement. Ask for a handover plan your own team or another supplier can follow.